Once we have executive buy-in, we oversee the implementation process from start to finish.
We identify technology, training, and processes to take your service team to the next level.
Matrix uses surveys, interviews, and observation to conduct a comprehensive service audit.
Matrix monitors Key Performance Indicators at 3-week intervals, adjusting strategies as needed.
Our professional staff includes four MBAs, a certified sales process engineer, and a customer retention expert. We have special expertise in Web sales, insurance, and healthcare.
“Matrix delivered everything they promised. Our customer satisfaction levels are at an all-time high!”