ASSESSMENT

Once we have executive buy-in, we oversee the implementation process from start to finish.

SEASONED PROS

We identify technology, training, and processes to take your service team to the next level. 

TESTIMONIALS

OUR SERVICES

Matrix uses surveys, interviews, and observation to conduct a comprehensive service audit.

Matrix monitors Key Performance Indicators at 3-week intervals, adjusting strategies as needed.

  • On-site audits
  • Service benchmarking
  • Fresh Start training
  • Call center outsourcing
  • KPI measurement
  • Legal compliance

OUR CONSULTANTS HAVE BEEN EVERYWHERE – RETAIL TO WALL STREET. 

Our professional staff includes four MBAs, a certified sales process engineer, and a customer retention expert. We have special expertise in Web sales, insurance, and healthcare.

Matrix Technologies


 

Matrix delivered everything they promised. Our customer satisfaction levels are at an all-time high!”

PLANNING

LIUL DALA

GLOBAL CO.

EFFICIENCIES

IMPLEMENT